FAQs – Shipping Policy

United States Orders       Business Days to Deliver

USPS Flat Rate                         3-10 days

Express Shipping                     2 days

 

International Orders         Business Days to Deliver

USPS Priority Flat Rate Box   6-14 days

 

Please note:

  • All non-continental US orders delivery times vary
  • Each order is handled with care and unexpected delays may occur. Expected delivery days are in addition to the 3 to 5 business days it may take to process your order at our fulfillment center. Most orders are received, entered and processed within 24 hours pending credit card verification. Orders placed over the weekend typically do not ship out until Monday morning. Please take this into account for the shipping method you choose.

 

For international shipments sent via USPS, BõKU® International, Inc. does not charge, nor do we assume responsibility for taxes, duty or brokerage fees or rejection by the customs officials. Please click on link below to be sure your country will accept the package. Any additional fees are to be paid by the customer. If you have not received your package in a timely manner it may be held up in customs in your country.

 

Go to http://pe.usps.com/text/imm/immctry.htm for rules & regulations on international shipping that may affect your order.

 

Due to occurrences of customer fraud and mail theft , you the customer, agree not to hold BõKU® International, Inc. liable for LOST or MISSING orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages.

 

BõKU® International, Inc. ships all orders sent to APO and FPO Boxes via USPS. Depending on product availability and location, orders should arrive at your Military Address within 7-17 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. BõKU® International, Inc. is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.

 

To inquire about wholesale orders & expedited delivery options please contact us at

1-877-265-8366 or 1-805-650-2658 (Monday – Friday 9AM to 5PM PST)

or email us at [email protected]

Yes, we ship to almost anywhere in the world!

To see if we ship to a particular country, simply use the drop down menu on the checkout page to find the country you wish to ship to. If you cannot find your country in the drop down menu, that means we do not ship to that country due to various customs restrictions. We apologize for the inconvenience if you are trying to ship to one of these places.

We are thrilled to now be able to offer FREE shipping with autoshipments. The conditions are simple: After your initial shipment, you can enjoy FREE shipping on your autoship as long as your shipping address is within the continental US.