Domestic and International Shipping Policy, and Subscription Terms of Service
All orders are processed during our customer service hours (Monday through Friday, 9am – 5pm PST). Please allow 3-5 business days for your order to be confirmed.
Subscription Order Processing
After your subscription order placement, your shipment will process in the general 3-5 business days. Due to seasonality of products and rarity of certain ingredients, please allow this time for us to process and ship to you. We appreciate your patience!
Once your order is processed you will receive an email with tracking information for your shipment. Orders are shipped Monday – Thursday. All shipping time frames are in business days and do not include weekends or holidays. Generally, customers will receive their order in 5 business days after orders have processed. Please note that we are not responsible for weather conditions that affect delivery time frames.
Domestic Shipping Costs
Customers are given shipping options at check out to use USPS, UPS or FedEx depending on the price and desired time frame. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information.
Subscription Shipping Costs
Subscription orders are only charged for shipping on the first subscription order. After the 1st shipment, the customer receives free shipping on each additional order. If a customer cancels prior to the 3rd shipment, they are responsible for paying the difference in auto-delivery cost, along with shipping fees accrued. *See “Subscription Cancellations* below for more information.
Customers are given rush shipping options at check out. These are not guaranteed. Please keep in mind the order processing time frame and day of the week that the order is placed.
We can ship to almost anywhere in the world! Customers will receive shipping options at check out. We currently offer FedEx and USPS shipping for international orders. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. Please note that ALL international orders pay for shipping. Generally, international customers will receive their order in 7-21 business days after orders have processed. BokU is not responsible for any duties or taxes incurred with international shipping.
Unfortunately, there are some countries that we are unable to ship to due to customs restrictions. A few of these countries are Germany, Spain and Brazil (the packages make it to Brazil, however the duties and taxes and extremely high). Please note that weather conditions do affect delivery time frames.
Refund and Return Policy
There are no refunds or returns on international orders. Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:
- Container must be in its original, sealed and unused condition
- Customers can use this form to pay for return label, or ship to us themselves.
- Refunds are only provided once product is received to Boku. We cannot refund prior to receiving returned package. Returns can be mailed back to: Boku International Inc. 987 West Ojai Ave. Ojai, CA 93023
- Refund will be issued upon receipt of product/s, deducting any return shipping charges (if applicable).
- Customer is responsible for return shipping costs
- Return shipping and handling charges may apply to undeliverable or refused packages.
- Refers to an open container and/or partially used product
Once a product has been opened, Boku is un-able to accept the return or refund this product
- For replacement of damaged product/s, please contact us.
Shipping for Subscribe & Save
Our “Subscribe & Save” program offers a 15% discount off the retail pricing! Please allow 2-3 business days for your subscription order to process. The free shipping offered is our standard shipping which takes roughly 5 business days. No rush shipping is offered for subscription orders.
Custom Shipping Requests
If you have a custom request for the shipping department, please leave that message in the notes section of your order. Example: “please leave the package on the front door step”. We cannot guarantee that the shipping companies (USPS, FedEx, UPS) will follow the directions but we will do our best to communicate your request.
Back Order / Pre- Orders
When a product is out of stock, we recommend placing a “Pre-Order” so that you will be one of the first customers to receive the product when it is available. Please keep in mind that all of our products are produced in small batches from local farms all over the world. We are committed to selecting the most bioavailable plant-based nutrients on the planet.
You may cancel your auto-delivery after the 3rd cycle has been processed, per item. After the 3rd cycle, you may cancel your account via your account. Please note you must notify us at least 48 hours prior to the shipment going out for your cancellation to process. You will receive an email notification prior to the order being processed, so be sure to notify us as soon as possible. Once your order has processed and you would still like to cancel, you are responsible for shipping charges to return the package. Once we have received the package back to us, we will then process your refund (given its within the 30-day return window).
If you cancel prior to your 3rd cycle, you authorize Boku to charge your card the difference in pricing (15% discount + shipping) received.
Customer service hours are Monday – Friday from 9am to 5pm PST. If you leave us a message or send us an email outside of these hours, we will get back to you the following business day. Please call 805-650-2658 to reach out customer service department.