There are no refunds or returns on international orders. Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:
- a) Container must be in its original, sealed and unused condition
- b) Must provide proof of purchase (order number from our website) for a full refund or exchange
- c) Refunds are only provided once product is received to Boku. We cannot refund prior to receiving returned package. Returns can be mailed back to: Boku International Inc. 987 West Ojai Ave. Ojai, CA 93023
- d) Refund excludes any paid shipping charges, restocking fees of $15 dollars and/or any handling charges
- e) Customer is responsible for return shipping costs
- f) Return shipping and handling charges may apply to undeliverable or refused packages.
- a) Open container and partial used product
- b) Once a product has been opened, Boku is un-able to accept the return or refund this product
- c) Boku will then offer you a replacement product of equal or lesser value. If replacing for a product of higher cost, customer is responsible for paying difference in price.
- a) For replacement of damaged product please contact customer support team who will generate the Return Authorization number and call tags to pick product up
- b) Receipt of purchase with all claims refund (for Boku subscription customers) or replacement