Returns

Refund and Return Policy

There are no refunds or returns on international orders. Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:

Unused Product

  1. a) Container must be in its original, sealed and unused condition
  2. b) Must provide proof of purchase (order number from our website) for a full refund or exchange
  3. c) Refunds are only provided once product is received to Boku. We cannot refund prior to receiving returned package. Returns can be mailed back to: Boku International Inc. 987 West Ojai Ave. Ojai, CA 93023
  4. d) Refund excludes any paid shipping charges, restocking fees of $15 dollars and/or any handling charges
  5. e) Customer is responsible for return shipping costs
  6. f) Return shipping and handling charges may apply to undeliverable or refused packages. 

Used Product

  1. a) Open container and partial used product
  2. b) Once a product has been opened, Boku is un-able to accept the return or refund this product
  3. c) Boku will then offer you a replacement product of equal or lesser value. If replacing for a product of higher cost, customer is responsible for paying difference in price. 

Damaged Product

  1. a) For replacement of damaged product please contact customer support team who will generate the Return Authorization number and call tags to pick product up
  2. b) Receipt of purchase with all claims refund (for Boku subscription customers) or replacement

 

To request a refund, simply email us at [email protected] or call us at 1-805-650-2658.