Order Processing
All orders are processed during our business hours (Monday through Friday, 9am - 5pm PST). Please allow 3-5 business days for your order to be confirmed.

Order Timeline 
Once your order is processed you will receive an email with tracking information for your shipment. Orders are shipped Monday - Thursday.  All shipping time frames are in business days and do not include weekends or holidays. Generally customers will receive their order in 5-10 business days after orders have processed.  Please note that we are not responsible for weather conditions that affect delivery time frames. 

 

Domestic Shipping Costs
Customers are given shipping options at check out to use USPS, UPS or FedEx depending on the price and desired time frame. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. 

 

Rush Orders
Customers are given rush shipping options at check out.  These are not guaranteed. Please keep in mind the order processing time frame and day of the week that the order is placed. 

 

International Shipping
We can ship to almost anywhere in the world! Customers will receive shipping options at check out. We currently offer FedEx and USPS shipping for international orders. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. Please note that ALL international orders pay for shipping. Generally international customers will receive their order in 7-21 business days after orders have processed. BokU is not responsible for any duties or taxes incurred with international shipping.

Unfortunately, there are some countries that we are unable to ship to due to customs restrictions. A few of these countries are Germany, Spain and Brazil (the packages make it to Brazil, however the duties and taxes and extremely high). Please note that weather conditions do affect delivery time frames. 

Custom Shipping Requests
If you have a custom request for the shipping department, please leave that message in the notes section of your order.  Example: "please leave the package on the front door step".  We cannot guarantee that the shipping companies (USPS, FedEx, UPS) will follow the directions but we will do our best to communicate your request.

Back Order / Pre- Orders
When a product is out of stock, we recommend placing a "Pre-Order" so that you will be one of the first customers to receive the product when it is available.  Please keep in mind that all of our products are produced in small batches from local farms all over the world. We are committed to selecting the most bioavailable plant based nutrients on the planet.

 

Cancellations
If you have cancelled your subscription via your account, please note you must notify us at least 48 hours prior to the shipment going out for your cancellation to process. You will receive an email notification prior to the order being processed, so be sure to notify us as soon as possible. Once your order has processed and you would still like to cancel, you are responsible for shipping charges to return the package. Once we have received package back to us, we will then process your refund (given its within the 30 day return window). 

 

Customer Service 
Customer service hours are Monday - Friday from 9am to 5pm.  If you leave us a message or send us an email outside of these hours, we will get back to you the following business day.  Please call 805-600-2600 to reach out customer service department.