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Boku General Questions

Boku Orders, Shipping, Returns & Subscription Policy

Domestic and International Shipping Policy, and Subscription Terms of Service Order ProcessingAll orders are processed during our customer service hours (Monday through Friday, 9am - 5pm PST). Please allow 3-5 business days for your order to be confirmed. Subscription Order Processing After your subscription order placement, your shipment will process in the general 3-5 business days. Each package thereafter will process every 1st, 2nd, 3rd or 4th Monday thereafter. After selecting your frequency (every 1, 2 or 3 months) you will then choose which week (1-4) it will be processed on. Feel free to call us anytime to change your...

boku general questions
by Ryann Rolle

How Do I Use My Loyalty Points?

Learn How To Redeem Your Loyalty Points For $ Off! First off, thanks for being a loyal customer!  You are able to claim these rewards by signing into your account and clicking on "Get rewards" for the subscription reward available to you. Note that you must be logged in to your account to access...

boku general questions
by Amy Price

Does BōKU offer a military/veteran discounts?

Does BōKU offer military discounts to veterans or active duty service members? BōKU is proud to offer a 20% off military discount to active duty service members and veterans!  Veterans: Simply email a copy of your DD214 to support@bokusuperfood.com and we will email you your discount code!  Active Duty members:...

boku general questions
by Ryann Rolle

Why are Boku products so expensive?

In short and at the risk of sounding curt, “You get what you pay for”. Boku ingredients are the finest in the world – PERIOD. There are numerous superfood companies out there that source cheap ingredients from China and other known polluters. These ingredients will not have any where near...

boku general questions
by Ryann Rolle

Prop 65

AKA: The Safe Drinking Water and Toxic Enforcement Act If you have any questions, feel free to contact us!

boku general questions
by Ryann Rolle

X-Ray

Do your products get x-rayed? Deliveries passing through USA government portals like Washington, D.C. are x-rayed as standard procedure. Parcels not passing through a government portal would never be x-rayed. Orders shipped in restricted areas would, by law, be x-rayed.

boku general questions
by Ryann Rolle

Boku's Doctor Formulator

Who formulates Boku Super Food? Dr. BJ Adrezin is our “BōKU® Super Doctor” and the Master Formulator of the full line of BõKU® Super products. He is also the Senior Medical Advisor to BōKU® International. Dr. Adrezin is a renowned Naturopathic Medical Doctor and expert in detoxification and rejuvenation. He...

boku general questions
by Ryann Rolle

Why are all BōKU® products Certified Organic?

Why Boku's products are organic, and what it means! Here at BōKU®, we firmly believe in the power of whole, healing foods. When it comes to organic food versus non-organic, the choice is easy for us. For something to be Certified Organic, it has to meet certain criteria that we...

boku general questions
by Ryann Rolle

What is a GMO ? Do you have any in your products?

Boku's products are, and will always be, 100% NON-GMO!

boku general questions
by Ryann Rolle

What is the product formula?

Shh.. Our secret!

boku general questions
by Ryann Rolle

What is the small little pouch inside of my product?

Desiccants inside Boku pouches to retain freshness This is called a “sachet” or “desiccant” and it is there solely to remove any moisture that may get into your product after you reseal it. Don’t worry, our sachets/desiccants are made our of natural clay. This means in the off chance it...

boku general questionsboku super protein/s
by Ryann Rolle

When to take Boku?

When is the best time to consume Boku products? Anytime you wish! Boku Super Food is not a stimulant, though it can be very energizing! Start with once a day for the first month or so in the morning, then try one in the afternoon. Boku Super Food is great...

boku general questions
by Ryann Rolle

Shelf Life

What is the shelf life of BōKU® powdered products? When stored in the original packaging and properly sealed, approximately 2 years.

boku general questions
by Ryann Rolle

Manufacturing

Purity of product is a big concern today for those purchasing natural supplements. Can you tell me about your production facilities? Boku products are made in a state-of-the-art, FDA approved production facility, located within our headquarters (so we can maintain our quality standards) in beautiful Ojai, CA.

boku general questions
by Ryann Rolle

Refrigeration

Do I need to refrigerate BōKU products after I open it? We don’t recommend it! Boku products are stable when in dry powder. Refrigerators tend to hold moisture & the inside of a refrigerator can vary wildly depending on: how often its opened & closed & where you live. Once...

boku general questions
by Ryann Rolle

Is Boku Gluten Free?

Which products are gluten free? Yes, all Boku products are indeed certified gluten free, soy free, dairy free, whey free, non-GMO, and sourced from the highest quality organic farms around the World!

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