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Boku Orders, Shipping, Returns & Subscription Policy

Domestic and International Shipping Policy, and Subscription Terms of Service

Order Processing
All orders are processed during our customer service hours (Monday through Friday, 9am - 5pm PST). Please allow 3-5 business days for your order to be confirmed.

Subscription Order Processing

After your subscription order placement, your shipment will process in the general 3-5 business days. Each package thereafter will process every 1st, 2nd, 3rd or 4th Monday thereafter. After selecting your frequency (every 1, 2 or 3 months) you will then choose which week (1-4) it will be processed on. Feel free to call us anytime to change your order frequency or date of processing.  

Order Timeline 
Once your order is processed you will receive an email with tracking information for your shipment. Orders are shipped Monday - Thursday.  All shipping time frames are in business days and do not include weekends or holidays. Generally, customers will receive their order in 5 business days after orders have processed.  Please note that we are not responsible for weather conditions that affect delivery time frames. 

Domestic Shipping Costs
Customers are given shipping options at check out to use USPS, UPS or FedEx depending on the price and desired time frame. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. 

Subscription Shipping Costs

Subscription orders are charged just $5 for shipping the first subscription order. After the 1st shipment, the customer receives free shipping on each additional order. If a customer cancels prior to the 3rd shipment, they are responsible for paying the shipping fees accrued. 

Rush Orders
Customers are given rush shipping options at check out.  These are not guaranteed. Please keep in mind the order processing time frame and day of the week that the order is placed. 

International Shipping
We can ship to almost anywhere in the world! Customers will receive shipping options at check out. We currently offer FedEx and USPS shipping for international orders. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. Please note that ALL international orders pay for shipping. Generally, international customers will receive their order in 7-21 business days after orders have processed. BokU is not responsible for any duties or taxes incurred with international shipping.

Unfortunately, there are some countries that we are unable to ship to due to customs restrictions. A few of these countries are Germany, Spain and Brazil (the packages make it to Brazil, however the duties and taxes and extremely high). Please note that weather conditions do affect delivery time frames. 

 

Refund and Return Policy

There are no refunds or returns on international orders. Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:

Unused Product

  • Container must be in its original, sealed and unused condition
  • Must provide proof of purchase (order number from our website) for a full refund or exchange
  • Refunds are only provided once product is received to Boku. We cannot refund prior to receiving returned package. Returns can be mailed back to: Boku International Inc. 987 West Ojai Ave. Ojai, CA 93023
  • Refund excludes any paid shipping charges, restocking fees of $15 dollars and/or any handling charges
  • Customer is responsible for return shipping costs
  • Return shipping and handling charges may apply to undeliverable or refused packages. 

Used Product

  • Open container and partial used product
  • Once a product has been opened, Boku is unable to accept the return or refund this product
  • Boku will then offer you a replacement product of equal or lesser value. If replacing for a product of higher cost, customer is responsible for paying difference in price. 

    Damaged Product

    • For replacement of damaged product please contact customer support team who will generate the Return Authorization number and call tags to pick product up
    • Receipt of purchase with all claims refund (for Boku subscription customers) or replacement

     

    Shipping for Subscribe & Save
    Our "Subscribe & Save" program offers a 15% discount off the retail pricing!  Please allow 2-3 business days for your subscription order to process. The free shipping offered is our standard shipping which takes roughly 5 business days.  No rush shipping is offered for subscription orders.

    Custom Shipping Requests
    If you have a custom request for the shipping department, please leave that message in the notes section of your order.  Example: "please leave the package on the front door step".  We cannot guarantee that the shipping companies (USPS, FedEx, UPS) will follow the directions but we will do our best to communicate your request.

    Back Order / Pre- Orders
    When a product is out of stock, we recommend placing a "Pre-Order" so that you will be one of the first customers to receive the product when it is available.  Please keep in mind that all of our products are produced in small batches from local farms all over the world. We are committed to selecting the most bioavailable plant-based nutrients on the planet.

     

    Subscription Cancellations
    You may cancel your auto-delivery after the 3rd cycle has been processed, per item. After the 3rd cycle, you may cancel your account via your account. Please note you must notify us at least 48 hours prior to the shipment going out for your cancellation to process. You will receive an email notification prior to the order being processed, so be sure to notify us as soon as possible. Once your order has processed and you would still like to cancel, you are responsible for shipping charges to return the package. Once we have received the package back to us, we will then process your refund (given its within the 30-day return window). 

     

    If you cancel prior to your 3rd cycle, you authorize Boku to charge your card the difference in pricing (15% discount + shipping) received. 

     

    Customer Service 
    Customer service hours are Monday - Friday from 9am to 5pm PST.  If you leave us a message or send us an email outside of these hours, we will get back to you the following business day.  Please call 805-650-2658 to reach out customer service department.

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    Boku Orders, Shipping, Returns & Subscription Policy