Questions and Answers
How do I clean my BlenderBottle® products?
All components of your BlenderBottle® shaker are top-rack dishwasher safe. The BlenderBall® wire whisk should be placed in the silverware bin.
Alternately, bottles may be washed by hand in warm soapy water. (Please note warning below regarding hot liquids.)
How do the measurement markings work?
Total cup volume measurements
The total cup volume is measured to the brim of each cup (i.e. take the lid off and fill the cup until it reaches the top). The ounce and milliliter markings do not go up to the very brim for aesthetic reasons.
What should I avoid when cleansing?
Can I use alcohol or caffeine?
It is recommended to stay away from Caffeine and Alcohol while trying to cleanse. This is largely due to caffeine being a diuretic (causing urination) and alcohol being toxifying and contributing to dehydration. It is important to stay well hydrated. However, in responsible amounts both can be used. Just remember to drink lots of water!
Are there any artificial sweeteners in Boku Superfood products?
Absolutely not! Boku Superfood sources only the finest ingredients our planet has to offer.
Best product for Anti-Aging?
Dr. BJ recommends, Boku Super Fuel!
Most traditional cultures prize certain foods and botanicals that elders eat increase strength, immunity, and longevity. It has always been considered natural and smart to support vitality and potency throughout life. I formulated Boku Super Fuel with generous amounts of several of these powerful foods, such as Reishi and Cordycep Mushrooms, Maca Root Concentrate, Goji Berry Juice, and others. There has recently been a tremendous amount of scientific research done on the mechanisms of these and similar ingredients. Part of it has to do with protecting the body from the effects of stress. We can learn from societies that have track records of long and healthy lives!
Dr. BJ Adrezin
Chief Medical Advisor
Boku Super Food
Why don’t any Boku products contain protein isolates?
That’s a no-no!None of our products contain protein isolates. Protein isolates are processed with extra heat and/or chemicals to obtain a higher percentage of protein. The quality of the protein is typically harmed in this process. That is why we decided to keep ours au’ naturel!
Nutritional Benefits/Multivitamin Comparison
What are the health benefits? What if I am already taking a multi-vitamin?
Have you ever taken a vitamin pill or nutritional supplement? Why? Most likely because it’s almost impossible to get all the vitamins and nutrients we need to stay healthy from the foods we eat alone everyday. But most vitamins in a pill form just pass through our bodies because they have been chemically processed, extracted by heat, and in turn become something your body hardly recognizes. Multivitamins are generally synthetically produced. Bõku® Super Food contains naturally-occurring, non-toxic whole food vitamins and minerals that are more readily absorbed than synthetic supplements. Unfortunately many vitamins end up passing through our bodies as waste. With Bõku®, direct delivery proves an advantage and many feel the beneficial impact immediately. Bõku® Super Food provides thousands of naturally-occurring, deeply healing phytochemicals/phytonutrients that isolated vitamins do not.
Most nutrients and vitamins need to be recognized as food for the body to assimilate. Imagine a table full of organic vegetables and fruits: it’s not practical to eat this everyday, but imagine if this pile of goodness was dehydrated and ground up into a fine powder that will mix well with any of your favorite liquids. Now we realize that eating healthy can be convenient, which is a major benefit of using BõKU® Super Food.
Since BōKU® is so nutritionally dense, how would you compare a daily dose of BõKU® to eating natural foods?
BōKU® SuperFood alone cannot and should not replace a healthy, preferably organic, whole foods diet. We need fresh fruits, vegetables, healthy oils and fats, quality protein, and a diverse selection of complex carbohydrates every single day. BōKU® enhances and can easily replace synthetic supplements, and adds such an important element to the diet, it would be impossible to eat or even find the quantity and quality of food available in it on a daily basis.
How does Boku differ from other types of health food products?
My husband and I brought in master formulator and superfoods expert, Dr. BJ Adrezin – the Medical Director of the Center for NutriLongevity™ in Lake Oswego, Oregon – to create the most unique and potent superfood formulas in the world. Besides our incredible formulation, the introduction of Boku marks the first time in history that a product with such high quality ingredients and meticulous handling has been available to the public at a price that people can reasonably afford. We realized that in order for the public to benefit from the power of superfoods, it needed to be at a price the public can afford. This was achieved with direct cooperation of all suppliers and farmers, and a very unique, direct-to-consumer business model.
The reality is, organic raw ingredients are not mass produced. We had to sell the idea to farms and suppliers that by working together in this mission to provide precious ingredients at a lower price, their investment will pay off in the long term.
Boku Orders, Shipping, Returns & Subscription Policy
Domestic and International Shipping Policy, and Subscription Terms of Service
All orders are processed during our customer service hours (Monday through Friday, 9am – 5pm PST). Please allow 3-5 business days for your order to be confirmed.
Subscription Order Processing
After your subscription order placement, your shipment will process in the general 3-5 business days. Due to seasonality of products and rarity of certain ingredients, please allow this time for us to process and ship to you. We appreciate your patience!
Once your order is processed you will receive an email with tracking information for your shipment. Orders are shipped Monday – Thursday. All shipping time frames are in business days and do not include weekends or holidays. Generally, customers will receive their order in 5 business days after orders have processed. Please note that we are not responsible for weather conditions that affect delivery time frames.
Domestic Shipping Costs
Customers are given shipping options at check out to use USPS, UPS or FedEx depending on the price and desired time frame. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information.
Customers are given rush shipping options at check out. These are not guaranteed. Please keep in mind the order processing time frame and day of the week that the order is placed.
We can ship to almost anywhere in the world! Customers will receive shipping options at check out. We currently offer FedEx and USPS shipping for international orders. All shipping costs are dependent on the weight of your package and the destination. Actual shipping costs will be visible once you have proceeded to checkout and entered all shipping information. Please note that ALL international orders pay for shipping. Generally, international customers will receive their order in 7-21 business days after orders have processed. BokU is not responsible for any duties or taxes incurred with international shipping.
Unfortunately, there are some countries that we are unable to ship to due to customs restrictions. A few of these countries are Germany, Spain and Brazil (the packages make it to Brazil, however the duties and taxes and extremely high). Please note that weather conditions do affect delivery time frames.
Refund and Return Policy
There are no refunds or returns on international orders. Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:
a) Container must be in its original, sealed and unused conditionb) Customers can use this form to pay for return label, or ship to us themselves.c) Refunds are only provided once product is received to Boku. We cannot refund prior to receiving returned package. Returns can be mailed back to: Boku International Inc. 987 West Ojai Ave. Ojai, CA 93023d) Refund will be issued upon receipt of product/s, deducting any return shipping charges (if applicable).e) Customer is responsible for return shipping costsf) Return shipping and handling charges may apply to undeliverable or refused packages.
a) Refers to an open container and/or partially used productb) Once a product has been opened, Boku is un-able to accept the return or refund this product
a) For replacement of damaged product/s, please contact us.
Shipping for Subscribe & Save
Our “Subscribe & Save” program offers a 15% discount off the retail pricing! Please allow 2-3 business days for your subscription order to process. The free shipping offered is our standard shipping which takes roughly 5 business days. No rush shipping is offered for subscription orders.
Custom Shipping Requests
If you have a custom request for the shipping department, please leave that message in the notes section of your order. Example: “please leave the package on the front door step”. We cannot guarantee that the shipping companies (USPS, FedEx, UPS) will follow the directions but we will do our best to communicate your request.
Back Order / Pre- Orders
When a product is out of stock, we recommend placing a “Pre-Order” so that you will be one of the first customers to receive the product when it is available. Please keep in mind that all of our products are produced in small batches from local farms all over the world. We are committed to selecting the most bioavailable plant-based nutrients on the planet.
You may cancel your auto-delivery after the 3rd cycle has been processed, per item. After the 3rd cycle, you may cancel your account via your account. Please note you must notify us at least 48 hours prior to the shipment going out for your cancellation to process. You will receive an email notification prior to the order being processed, so be sure to notify us as soon as possible. Once your order has processed and you would still like to cancel, you are responsible for shipping charges to return the package. Once we have received the package back to us, we will then process your refund (given its within the 30-day return window).
If you cancel prior to your 3rd cycle, you authorize Boku to charge your card the difference in pricing (15% discount + shipping) received.
Customer service hours are Monday – Friday from 9am to 5pm PST. If you leave us a message or send us an email outside of these hours, we will get back to you the following business day. Please call 805-650-2658 to reach out customer service department.
Does Boku offer a military/veteran discounts?
Does Boku offer military discounts to veterans or active duty service members?
Yes! Boku is proud to offer a 20% off military discount to active duty service members and veterans!
Veterans: Simply email a copy of your DD214 to email@example.com and we will email you your discount code!
Active Duty members: Simply email a photocopy of your valid military ID to firstname.lastname@example.org and we will email you your discount code.
Thank you to those who serve and have served! God Bless America!
How do I sign up for the Boku Wholesale Program?
Want to sell BoKU on your store shelves?
We’re so glad to hear you’re interested in joining our Wholesale Program!
Please email Ryann@bokusuperfood.com for information on how to apply! Please provide details about your business, how you will sell BōKU products (we do not allow online sales), and any questions to have!
How do I sign up to be an affiliate?
It’s now easier than ever to join Boku’s affiliate program!Great news! Boku now has an amazing referral program that allows any Boku super-fan to become an “affiliate”!
Give $15, Get $15!
How it works:
1. Sign up for our referral program using the link below
2. Enter in your friends’ emails
3. Every purchase they make ($75 or more) give them $15 off their first order, and gives you $15 in points to redeem on products, discounts, and more!
Interested in our wholesale program?
Why are Boku products so expensive?
In short and at the risk of sounding curt, “You get what you pay for”.
Boku ingredients are the finest in the world – PERIOD. There are numerous superfood companies out there that source cheap ingredients from China and other known polluters. These ingredients will not have any where near the potency of Boku’s pristine superfoods. In addition, these cheap ingredients are often loaded with dangerous levels of toxic heavy metals and other contaminants. Boku Superfood blends are doctor formulated for maximum functionality. This is why our products are so frequently copied by our competitors but never duplicated. Boku products are also micro batched and packaged directly by our family and staff inhouse at our state of the art facility in Ojai California. We are not a high volume/low quality factory but instead a family owned business that cares and is dedicated to only sharing the absolute best products in the world. There are certainly cheaper products available but for a few cents more per serving, is your health and well-being really worth risking?
Does your product get x-rayed?
Deliveries passing through USA government portals like Washington, D.C. are x-rayed as standard procedure. Parcels not passing through a government portal would never be x-rayed. Orders shipped in restricted areas would, by law, be x-rayed.
Why are all BōKU® products Certified Organic? What does that mean?
Here at BōKU®, we firmly believe in the power of whole, healing foods. When it comes to organic food vs non-organic, the choice is easy for us. For something to be Certified Organic, it has to meet certain criteria that we believe all food should be upheld to. To be certified organic the food must contain NO GMOs (Genetically Modified Organism). To learn more about GMOs, see our FAQ “What is a GMO?” It also must be grown and harvested in a safe and sustainable manner, with NO artificial fertilizers, NO artificial pesticides and NO irradiation! Finally, it must contain NO artificial flavors, colors or preservatives!
What is the small little pouch inside of my product?
This is called a “sachet” or “desiccant” and it is there solely to remove any moisture that may get into your product after you reseal it and are made out of natural clay. This means in the off chance it should open up in your product, there is absolutely no cause for alarm. These should be left as-is in your product to keep it at optimal freshness.
What is the shelf life of BōKU® Super Food?
When stored in the original packaging and properly sealed, approximately 2 years.
Purity of product is a big concern today for those purchasing natural supplements. Can you tell me about your production facilities?
BōKU® Super Food is hand blended and packaged with care in our state-of-the-art facility at the gateway to Ojai California, where Boku was born.
Do I need to refrigerate BōKU® Super Food after I open it?
We don’t recommend it! BōKU® Super Food is a dry, stable powder. Refrigerators tend to hold moisture, and the inside of a refrigerator can vary wildly depending on how often it’s opened & closed, plus where you live. Once mixed with liquid & re-hydrated, the enzymes in the food reactivate putting it back into a raw state. We recommend drinking it quickly or keeping it chilled in order to maintain maximum nutritional value.
*Customer Tip:load a dry shaker with the powders in the am & at some point in day add your favorite liquid & you have an amazing treat on-the-go!
Is your product gluten free?
How long until I receive my product?
When will my product ship?
Please allow up to 10 business days for your order to process and be shipped. As much as we try to expedite every order, sometimes delays are unavoidable. Please keep in mind, at BōKU we only use the finest ingredients on Earth which are seasonal and often in short supply. We will not compromise! Most companies will source ingredients from anywhere on earth to ensure continuity in their supply chain. At BōKU this simply does not work for us- your health and the unrivaled quality of our ingredients means everything to us. We believe and hope you agree that an occasional short delay is worth dealing with for the piece of mind in knowing you are getting the absolute best!
Suggestion: many of our auto-delivery customers opt into the larger sizes less frequently, as opposed to small sizes monthly. This actually ends up saving you money as well! For example: customers who take the Superfood daily will receive the 28oz (3 month supply) 1x every 3 months, as opposed to the 9.4oz (one month supply) each month.
If there is an option to pre-order, be sure to do that! We will then reserve inventory to fulfill your order first, as SOON as it’s available
What separates Boku from other companies?
What is different about Boku compared to other superfood companies?
When the Rolle’ family started Boku Superfoods in 2008 they’re mission was to make the best, most nutritious and genuine superfood blends on the planet, and to offer them to the world at the lowest possible price. Boku understood that the cost of many of the superfood ingredients were very high. Most often companies will decide to go to retail as soon possible in order to grow the company quickly. Unfortunately, that ultimately means ‘selling out’ and using cheaper ingredients which compromises quality. They decided to only sell Boku products on they’re own website, cutting out middlemen, while also insuring quality and the best pricing for the consumer. Never once did they consider to ‘water down’ the formulas with cheap filler ingredients.
No compromises, no BS.
To this day this business model allows Boku to intimately deal with each organic and biodynamic farmer around the globe. Boku feels it is important to not only empower the farmer but to also travel to each farm to maintain quality relationships and to ensure that the farmers are operating with the same passion for a healthy earth, as well as same dedication to responsible supply chain management. This hands-on relationship with these wonderful farmers is almost unheard of in the marketplace… In short, they source only the world’s best ingredients, with the world’s most environmentally conscious farmers. Boku even third-party lab tests each batch to ensure the consumers are getting the most pristine and nutrient dense foods possible.
Obviously Boku is not about taking short cuts and view themselves as a reflection of the health we all strive to have. What also separates them from the rest is the fact that they have been family owned and operated for over ten years. Reno, his wife Lynn and their son Reno Jr. and daughter Ryann all work passionately alongside the rest of the Boku team every day. This family atmosphere is infectious and radiates the type of positive energy and togetherness seldom seen in the average workplace. It is this same energy that the Boku Family believes lies within each bag of superfood that leaves the factory.